Shipping Policy

Products from different Sellers are checked out separately. Each Seller is responsible for preparing the order and for the delivery or pickup information attached to that Seller's order. HandworkMarket provides the order, messaging, payment, and tracking workflow but is not the carrier unless an order expressly states otherwise.

At checkout, the buyer chooses either pickup or Seller-arranged delivery when those options are available.

• Pickup: no delivery fee is charged. After payment, the Seller prepares the order, marks it ready, and the verified business pickup address becomes available in order tracking.
• Seller-arranged delivery: the buyer first places the order. The Seller reviews the destination and proposes a delivery fee. The buyer may accept or reject that fee. Payment remains unavailable until the fee is accepted.

Buyers must provide an accurate recipient name, phone number, and address. Sellers must disclose the delivery charge and communicate a realistic dispatch or readiness estimate. Both parties should respond within the deadline displayed in the order, generally within 48 hours, so that orders do not remain unresolved.

Delivery estimates are estimates rather than guarantees. A Seller must promptly report material delays. Buyers should not pay an additional delivery amount outside the order workflow when the charge is meant to form part of the HandworkMarket transaction.

The recipient should inspect the package as soon as reasonably possible and preserve the packaging, listing, messages, photographs, and delivery evidence if anything is damaged, missing, or materially different from the agreement. Do not mark an order satisfactory before checking it.

When a Seller marks an order delivered or collected, the buyer has the response period shown in order tracking, generally 48 hours, to confirm receipt or open a dispute before automatic payment release. This platform deadline does not remove any right that applicable law does not permit a consumer to waive.

If an order is lost, damaged in transit, delivered to the wrong place, or cannot be completed, the buyer and Seller must use order messaging and the dispute tools to provide evidence and coordinate a replacement, redelivery, return, or refund. Responsibility is assessed from the listing, accepted delivery arrangement, tracking, communications, and applicable law.

Returns and refunds are governed by our Returns and Refunds Policy. Prohibited goods and conduct are covered by our Acceptable Use Policy.